Is consumer King in India?

Right now there is cash back offer from Airtel app. The offer is if a user updates KYC details on Airtel payment bank than user is eligible for Rs. 50 cashback.

So I updated my KYC details and recharged my mobile with Rs 100.

I waited for two days and used to check Airtel app for Cashback.

At first instance I thought I was cheated and decided not take any action because it would be time consuming and would result in unnecessary tiresomeness to me.

However, after making my mind I decided to call them up on customer care but later realized that it would IVR. So I decided to drop them an email.

I also tweeted them for which I didnot received a response. But I believe I made a damage on social media platform.

Suddenly on third day, I got an e-mail confirming that Rs.50 has been credited into my account.

From this experience I learnt two things:

• When we communicate with people in writing it is has more impact than verbal.
• In India consumer is not treated as king but as a scapegoat. Consumer has to fight for their rights